Returns/Exchanges Policy

Return&Exchange Policy to guarantee our customers benefits. We advise that customers count and check the goods immediately upon receipt.

7-day Policy for Return and 15-day Policy for Exchange Most mascotcosplay.com Products!

Customers will be responsible for all return shipping costs.

 

Return:

If it is about the mascot’s quality issue or the costume is damaged, please return it back in its original condition within 3 days from the date you received it.

Every purchase is backed by our 100% satisfaction guarantee. If you're not happy with your purchase, please send it back to us within 3 days from the date you received it and get your order refund. Please keep in mind that refunds are for the cost of the merchandise only and any shipping charges are not refundable, that means we have to deduct the shipping from the refund. If you return a costume that has been used, worn, altered, is missing items, or is without the original packaging or tag, it can't be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it. We have to have this rule on returns because people buy costumes, use them for their short-term purposes and return them, so please do make sure the return costume is brand new or we can only be sorry about the refunds.

In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

Once your return has been received by us, you will get the refund soon.

Customers will be responsible for all return shipping costs.

 

Exchange:

Exchanges are only allowed when the merchandise is defective or damaged upon receipt, not as per your order or not proper size. Email us firstly because returns without a return authorization from us will not be accepted and you can get the return address. All items can only be exchanged for replacement at the equal price. Items must be returned within (14 days) of delivery and the customer is responsible for all the shipping charges during the whole exchange process.

To contact customer service for questions to obtain Return Authorization, please email us.

Customers will be responsible for all return shipping costs.

 

Cancellation Policy

All the cancellation should be done within 24hours to make sure the cancellation for a full refund is available. Beyond the time limit of 24hours, extra fees which values 20% of the order's cost will apply to cancellations even if the order has not been shipped. For those orders that have already shipped cannot be cancelled and will be treated as returns.

To cancel an order, you can get in touch with us by clicking live chat in the page or please send the E-mail to [email protected] The reference standard is according to the time we get your E-mail.